We want you to be completely satisfied with your Sweven Furniture pieces. Standard non-custom collection items may be returned within 14 calendar days from the date of delivery. Returned items must remain completely unused, in perfect resalable condition, and packaged inside their original protective crating or boxes.
Because custom upholstered pieces, modified dimensions, contract FF&E packages, and trade orders are engineered specifically to client specifications, they are strictly non-returnable and non-refundable once production has commenced. Modifications requested after the initial 48-hour order grace period may incur material re-stocking or rework fees.
Clients are responsible for all return shipping costs. Returns on standard items are subject to a 15% restocking fee to cover warehouse inspection and repackaging. Freight charges from the original delivery are non-refundable. All return shipments must be insured for their full retail value.
We take great care in packaging our furniture for safe transit. However, if an item arrives damaged or exhibits a manufacturing flaw, you must report the issue within 48 hours of delivery. Please inspect all crates upon delivery and take clear photos of any damaged packaging before signing the carrier receipt. Defective items will be repaired, replaced, or refunded at our discretion.
Once your returned item arrives at our facility and passes physical inspection, your refund (minus applicable freight and restocking fees) will be issued to your original method of payment within 7 to 10 business days.