Shipping Policy

At Sweven Furniture, we are committed to delivering your furniture safely and efficiently. As many of our products are handcrafted and made-to-order, please read our shipping policy carefully before placing an order.

Manufacturing & Delivery Time

Most of our furniture is handcrafted specifically for each customer.

Customized furniture such as sofas, beds, dining tables, wardrobes, office furniture, and other made-to-order products generally require 3 to 6 weeks for manufacturing and delivery.
Ready-to-dispatch products may be shipped sooner, depending on availability.
Manufacturing timelines may vary during festive seasons, peak order periods, or due to unforeseen circumstances.

Order Processing

Orders are generally processed within 48–72 business hours after successful payment confirmation.
Manufacturing begins once the order has been confirmed and scheduled for production.
Customers will receive order confirmation via email or phone after placing an order.

Shipping Notification

Once your order is ready for dispatch, we will notify you through:

Email
SMS
Phone Call (where applicable)

Our logistics partner may also contact you regarding the expected delivery date and time.

Please note that delivery schedules provided by third-party logistics partners are tentative and may be subject to change.

Delivery Schedule

We normally deliver orders from Monday to Saturday, excluding public holidays.

Delivery timelines may vary depending on:

Product availability
Manufacturing schedule
Delivery location
Weather conditions
Transportation delays
Local restrictions

Delivery Location

Our delivery partners will deliver your order to the building entrance or the nearest accessible location.

For large furniture items:

Delivery is generally available up to the Ground Floor or First Floor, wherever physically feasible.
Customers may need to arrange additional manpower for carrying furniture to higher floors where lifts are unavailable or access is restricted.

Sweven Furniture and its logistics partners are not responsible for carrying oversized furniture beyond accessible delivery points.

Packaging

To ensure maximum protection during transit, most furniture is securely packed using:

Heavy-duty cartons
Bubble wrapping
Foam protection
Wooden crates (where required)

Wooden crates are essential for protecting delicate furniture during transportation, although they may increase package size and weight.

Product Inspection Upon Delivery

Customers are requested to inspect the product immediately upon delivery.

Please verify:

Packaging condition
Product quantity
Visible damage
Manufacturing defects
Incorrect product delivery

If any issue is found:

Take clear photographs and videos immediately.
Mention the issue on the Delivery Challan or Proof of Delivery (POD).
Inform Sweven Furniture within 10 days of delivery.

Please note that delivery personnel are responsible only for delivering the package and are not authorized to unpack or assemble products unless assembly service has been specifically arranged.

Entryway & Accessibility

Customers are responsible for ensuring that ordered furniture can pass through:

Doorways
Staircases
Elevators
Corridors
Building entrances

Please carefully check the product dimensions mentioned on the product page before placing an order.

Sweven Furniture shall not be responsible if furniture cannot be moved into your premises due to space restrictions.

Any failed delivery or re-delivery caused by inaccessible entryways or customer refusal may attract additional transportation charges.

Correct Delivery Information

Customers are responsible for providing:

Correct delivery address
Active mobile number
Alternate contact number (if available)

If you expect to be unavailable during the delivery period, please inform us in advance so we can coordinate delivery accordingly.

Delivery Restrictions

Sweven Furniture reserves the right to refuse delivery to locations that are:

Unsafe
Inaccessible
PO Boxes
Military or restricted zones
Locations where delivery is not reasonably possible

Customers will be informed if delivery cannot be completed.

Delivery Delays

Although we make every effort to deliver orders on time, delays may occur due to:

Natural disasters
Government restrictions
Transport disruptions
Weather conditions
Labour shortages
Force majeure events

Sweven Furniture shall not be liable for delays caused by circumstances beyond our reasonable control.

Holding Charges / Delayed Delivery

If your order is ready but you request us to delay dispatch, the following policy applies:

We provide 2 weeks of complimentary storage after the order is ready for dispatch.
Beyond this period, storage charges will apply.

Holding Charges

5% of the total order value per month
18% GST applicable on storage charges

Charges may be calculated on a pro-rata basis for partial months.

Holding charges must be cleared before the order is dispatched.

This policy also applies to partially completed orders held at the customer’s request.

Product Inspection Checklist

Upon delivery, please inspect the following:

Exterior

Cracks
Breakage
Chips
Surface damage
Scratches
Insect or borer infestation

Finish

Slight dust or reduced shine after transportation can generally be restored through normal furniture polishing and should not be considered a manufacturing defect.

Assembly

For furniture requiring assembly, ensure:

All components are supplied
Hardware is complete
Assembly is stable
Moving parts function correctly

Wall-Mounted Products

Please decide the installation location before the installation team arrives.

Customers are responsible for obtaining any permissions required for drilling or wall fixing.

Floor Standing Furniture

Ensure that:

Furniture stands level
Legs are stable
There is no excessive wobbling

Minor leveling adjustments may be made during installation where applicable.

Seating Products

Please test seating products to ensure:

Stability
Comfort
Proper structural support

Storage Furniture

Internal storage areas are carefully finished for safe use.

Minor differences in polish between internal and external surfaces are considered normal.

Natural Characteristics of Wood

Wood is a natural material.

Accordingly, slight variations in:

Wood grain
Texture
Colour
Finish
Knots
Pattern

are completely normal and enhance the uniqueness of handcrafted furniture.

These natural characteristics are not manufacturing defects.

Seasonal expansion or contraction of solid wood may occasionally affect drawer movement or door alignment. Our service team can assist if adjustments are required.

Handmade Product Variations

Every product is handcrafted individually.

Minor variations in:

Dimensions
Colour
Fabric texture
Stitching
Finish
Decorative details

may occur and are considered part of the craftsmanship.

Actual products may differ slightly from website images due to lighting, photography, monitor settings, and natural materials.

Delivery Locations

Sweven Furniture delivers furniture across Pan India.

International shipping may also be available for selected destinations.

Please contact our sales team before placing an overseas order to confirm availability, shipping charges, customs requirements, and delivery timelines.

Shipping Charges

Shipping charges depend upon:

Product dimensions
Weight
Delivery location
Accessibility
Order value

The applicable shipping charges will be displayed during checkout or communicated before order confirmation.

Order Tracking

For shipment updates or order tracking, customers may contact us at:

Email: sales@swevenfurniture.com

Phone: +91 9257862621

Delayed Shipments

If your shipment is delayed beyond the estimated delivery period, please contact our customer support team.

We will coordinate with our logistics partners and provide the latest shipment status.

Payment Policy

We accept secure online payments through:

Credit Cards
Debit Cards
UPI
Net Banking
Wallets
Other approved payment gateways

Orders are processed only after successful payment confirmation.

Unless specifically agreed otherwise, Cash on Delivery (COD) is not available.

Payment Confirmation

Every successful transaction generates an email confirmation.

If payment has been deducted but you have not received confirmation, please contact us with your transaction details for verification.

Contact Us

For shipping-related queries, please contact:

Sweven Furniture

Website: https://swevenfurniture.com