Terms & Conditions

Welcome to Sweven Furniture. By accessing or purchasing products from https://swevenfurniture.com, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. Manufacturer’s Warranty

Sweven Furniture provides a 10 (Ten) Year Manufacturer’s Warranty on all eligible furniture products purchased directly from us. The warranty is valid from the date of the original purchase (invoice date) and applies only to manufacturing defects under normal residential or commercial use.

The warranty is applicable only to the original purchaser and is non-transferable.

2. Product Quality

We strive to ensure that every product delivered is manufactured to the highest quality standards and is free from manufacturing defects.

If any manufacturing defect is identified, Sweven Furniture will make every reasonable effort to repair or replace the affected product as quickly as possible.

3. Inspection Upon Delivery

Customers are requested to inspect all products immediately upon delivery.

If you receive:

A damaged product
A product with manufacturing defects
An incorrect product
A product different from your order

You must notify Sweven Furniture within 10 days of delivery.

Failure to report such issues within this period may result in rejection of the claim.

4. Return Policy

Returns are accepted only within 10 days from the date of delivery and only under the following conditions:

Manufacturing defects
Transit damage
Incorrect product delivered
Missing components due to our error

Products returned without prior approval will not be accepted.

5. Return Request Evaluation

Every return request will be carefully reviewed based on:

Product photographs
Videos
Order details
Description of the issue

Sweven Furniture reserves the right to approve or reject any return request after evaluation.

Customers will generally receive a response within 7 business days.

6. Warranty Exclusions

The manufacturer’s warranty does not cover damage resulting from:

Normal wear and tear
Improper use or misuse
Negligence or abuse
Accidental damage
Improper installation
Unauthorized repairs or modifications
Alterations by third parties
Improper maintenance
Exposure to excessive moisture, heat, cold, or humidity
Damage caused during transportation by third-party carriers
Stains, scratches, cuts, burns, or sharp objects
Natural fading of wood, fabric, leather, or finishes
Rust caused by outdoor exposure
Commercial misuse beyond intended application

7. Upholstery Warranty

The warranty does not cover upholstery materials supplied by customers, including:

Customer’s Own Material (COM)
Customer’s Own Leather (COL)

Sweven Furniture shall not be responsible for defects arising from customer-supplied materials.

8. Repairs & Replacement

If a warranty claim is approved, our authorized service team may inspect the product.

Based on the inspection, Sweven Furniture may choose to:

Repair the product
Replace defective parts
Replace the complete product
Offer an alternate resolution where appropriate

The decision of Sweven Furniture regarding repair or replacement shall be final.

9. Warranty Period After Repair

Any repaired or replaced product will continue under the remaining period of the original warranty.

No new warranty period shall commence after replacement or repair.

10. Material Availability

As many of our products are handcrafted and custom-made, identical materials, fabrics, finishes, or wood grains may not always be available.

In such cases, Sweven Furniture reserves the right to replace unavailable materials with alternatives of similar quality, appearance, and functionality.

11. Original Purchaser

This warranty applies only to the original purchaser whose name appears on the purchase invoice.

The warranty is non-transferable.

12. Handmade Product Variations

Our furniture is handcrafted using natural materials.

Minor variations in:

Wood grain
Colour
Texture
Finish
Dimensions
Fabric pattern

are natural characteristics and shall not be considered manufacturing defects.

Products may differ slightly from website photographs, catalogues, or showroom display models.

13. Outdoor Use

Furniture intended for indoor use should not be used outdoors unless specifically stated.

Damage caused by outdoor exposure, rain, moisture, sunlight, corrosion, or rust is not covered under warranty.

14. Filing a Warranty Claim

All warranty claims must be submitted within 10 days of discovering the issue.

Please email your claim to:

Email: sales@swevenfurniture.com

Your claim should include:

Copy of the purchase invoice
Product photographs
Videos showing the defect (if applicable)
Product name and model
Invoice number
Quantity purchased
Quantity affected
Detailed description of the issue

Incomplete claims may delay processing.

15. Return Authorization

No product may be returned without prior written approval from Sweven Furniture.

An official Return Authorization (RA) must be obtained before returning any product.

Unauthorized returns may be refused.

16. Reverse Pickup

Where available, Sweven Furniture may arrange reverse pickup for approved return requests made within 10 days of delivery.

If reverse pickup is unavailable in your location, customers may be required to:

Self-ship the product
Safely dispose of the product if instructed
Follow alternative return instructions provided by Sweven Furniture

Customers must securely pack the product before shipment.

17. Shipping Responsibility

Sweven Furniture shall not be responsible for any damage occurring during return transit due to improper packaging or handling by the shipping carrier.

Customers are advised to use secure packaging when returning products.

18. Limitation of Liability

To the maximum extent permitted by law, Sweven Furniture shall not be liable for:

Indirect damages
Consequential damages
Loss of business
Loss of profits
Delay in delivery caused by third parties
Force majeure events
Improper installation by external contractors

Our maximum liability shall not exceed the original purchase value of the product.

19. Intellectual Property

All website content including:

Product images
Logos
Text
Graphics
Designs
Catalogues
Videos

are the exclusive property of Sweven Furniture and may not be copied, reproduced, or distributed without prior written permission.

20. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Jodhpur, Rajasthan, India.

21. Amendments

Sweven Furniture reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on our website.

Continued use of the website constitutes acceptance of the revised Terms.

22. Contact Us

For any questions regarding these Terms & Conditions, warranty claims, or product-related queries, please contact us:

Sweven Furniture

Website: https://swevenfurniture.com