Return, Refund & Cancellation Policy

At Sweven Furniture, customer satisfaction is our priority. Every product is carefully inspected before dispatch to ensure it reaches you in excellent condition. Since many of our products are handcrafted and made to order, we have established the following Return, Refund & Cancellation Policy to ensure transparency and fairness.

By placing an order with Sweven Furniture, you agree to the terms outlined below.

Return Policy

We accept returns only for new, unused, and eligible products delivered within India, subject to the conditions mentioned below.

Return Window

Eligible products may be returned within 7 days from the date of delivery.

Return requests received after the 7-day period may not be accepted unless covered under the applicable manufacturer’s warranty.

Eligible Returns

A return request will be accepted only if:

  • The product has a manufacturing defect.

  • The product is damaged during transit.

  • An incorrect product has been delivered.

  • The product received is significantly different from the item ordered.

  • Essential parts or accessories are missing due to our error.

Return Conditions

To qualify for a return, the following conditions must be met:

  • The product must be unused and in its original condition.

  • The original packaging, cartons, wooden crates (if applicable), labels, manuals, accessories, and invoice must be available.

  • Any transit damage must be reported immediately at the time of delivery and noted on the Delivery Challan or Proof of Delivery (POD).

  • Products showing signs of installation, use, modification, misuse, or damage caused after delivery will not be eligible for return.

Product Inspection at Delivery

Customers are requested to inspect all products immediately upon delivery.

Please verify:

  • Exterior condition

  • Product quantity

  • Colour and finish

  • Visible damage

  • Missing parts

  • Correct product model

If any issue is observed, notify both the delivery personnel and Sweven Furniture immediately with supporting photographs and videos.

Claims for transit damage reported after delivery acceptance may not be entertained.

Return Shipping

For approved returns requested within the eligible return period:

If the return is due to:

  • Manufacturing defects

  • Transit damage

  • Wrong product delivered

Sweven Furniture will arrange reverse pickup wherever service is available and bear the return shipping charges.

If the return is for any other approved reason:

The customer shall be responsible for arranging safe return transportation and bearing the associated shipping expenses.

Customers are responsible for securely repacking the furniture to prevent damage during return transit.

Reverse Pickup

Reverse pickup services are available only in selected serviceable locations.

If reverse pickup is unavailable in your area, we may request you to:

  • Self-ship the product to our warehouse, or

  • Follow alternative return instructions provided by our customer support team.

Return Authorization

No product should be returned without prior written approval from Sweven Furniture.

Customers must obtain a Return Authorization (RA) before dispatching any product.

Unauthorized returns may be refused or returned to the sender.

Warranty Claims

If a product develops a manufacturing defect after use but remains within the applicable warranty period, customers should contact our Customer Support Team.

Please provide:

  • Purchase Invoice

  • Order Number

  • Product Photographs

  • Videos clearly showing the defect

  • Description of the issue

Our technical team will evaluate the claim and may arrange inspection, repair, replacement, or any other suitable resolution as per our Warranty Policy.

Refund Policy

Once the returned product is received at our warehouse and successfully passes quality inspection, the refund process will begin.

Refund Timeline

Approved refunds are generally processed within 7 business days after receipt and inspection of the returned product.

The actual credit may take additional time depending on your payment provider or banking institution.

Refund Method

Refunds will be issued using the original payment method used while placing the order.

Depending on the payment method, refunds may be processed through:

  • Credit Card

  • Debit Card

  • UPI

  • Net Banking

  • Wallets

  • Other Online Payment Methods

Cash refunds are not provided.

Stocked Furniture

Every stocked furniture item undergoes quality inspection before dispatch.

If a manufacturing defect is discovered after delivery, customers must notify us within 7 days.

Once the returned product reaches our warehouse and the claim is approved, a replacement or refund will be processed.

Refund processing may take longer depending on the customer’s location and return transit time.

Custom-Made Furniture

Most furniture sold by Sweven Furniture is handcrafted and manufactured specifically according to customer requirements.

Accordingly:

  • Custom-made furniture cannot be cancelled once production has started.

  • Custom orders cannot be modified after manufacturing begins.

  • Custom products are non-returnable.

  • Custom products are non-refundable unless there is a verified manufacturing defect covered under warranty.

Personalized Products

Furniture or products customized with:

  • Names

  • Logos

  • Engraving

  • Special finishes

  • Customer-selected fabrics

  • Customer-selected dimensions

are considered personalized products and are:

  • Non-cancellable

  • Non-returnable

  • Non-refundable

except in cases of verified manufacturing defects.

Clearance & Sale Items

Products sold under:

  • Clearance Sale

  • Final Sale

  • Special Promotional Sale

  • Display Sale

are considered final sale and cannot be returned, exchanged, or refunded unless damaged during delivery or found to have a manufacturing defect.

Incorrect Product Information

While we make every effort to ensure accurate product descriptions, specifications, pricing, and photographs, occasional errors may occur.

Sweven Furniture reserves the right to:

  • Correct pricing errors

  • Update product information

  • Cancel affected orders

  • Restrict quantities where necessary

If a replacement is approved, it will only be for the originally purchased product and cannot be exchanged for another model, finish, colour, customization, or product variant.

Cancellation Policy

Custom Furniture Orders

As our custom furniture enters production immediately after confirmation, cancellation requests cannot be accepted once manufacturing has commenced.

Customers are advised to carefully review all specifications before placing an order.

Ready-to-Dispatch Products

Orders for ready-stock items may be cancelled only before dispatch.

Once the order has been shipped or delivered, cancellation requests will not be accepted.

After Delivery

Once the product has been successfully delivered and accepted by the customer, cancellation requests cannot be accommodated.

Customers are encouraged to inspect the product thoroughly before signing the delivery acknowledgment.

Non-Returnable Products

The following items are not eligible for return or refund:

  • Customized furniture

  • Personalized products

  • Clearance or final sale items

  • Products damaged due to customer misuse

  • Products altered or repaired by unauthorized persons

  • Products without original packaging

  • Products showing signs of use after delivery

Contact Us

For any return, refund, cancellation, or warranty-related queries, please contact:

Sweven Furniture

Website: https://swevenfurniture.com

Email: sales@swevenfurniture.com

Phone: +91 9257862621

Address: D-192-193, RIICO Industrial Area, Boranada, Jodhpur, Rajasthan – 342012, India