At Sweven Furniture, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, browse our products, make a purchase, or communicate with us.

By accessing or using https://swevenfurniture.com, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website.

About Sweven Furniture

Sweven Furniture is a leading manufacturer and supplier of premium wooden furniture, offering high-quality furniture solutions for residential, commercial, hospitality, and institutional spaces. We are committed to maintaining the confidentiality and security of our customers’ personal information.

Throughout this Privacy Policy, the terms “We,” “Our,” and “Us” refer to Sweven Furniture, while “You,” “Your,” or “User” refers to any individual accessing or using our website.

Information We Collect

To provide better services and improve your shopping experience, we may collect the following information.

Personal Information

When you contact us, request a quotation, place an order, or submit an enquiry, we may collect:

• Full Name
• Company Name (if applicable)
• Email Address
• Mobile Number
• Shipping Address
• Billing Address
• City, State and Country
• GST Number (if applicable)
• Order Details
• Payment Information (processed securely through payment gateways)
• Communication History

Automatically Collected Information

Whenever you visit our website, certain information may automatically be collected, including:

• IP Address
• Browser Type
• Operating System
• Device Information
• Website Usage Data
• Pages Visited
• Time Spent on Website
• Referral Sources
• Date and Time of Visit

This information is collected to improve website performance, security, and user experience.

How We Collect Information

We collect information through various methods including:

• Contact Forms
• Product Enquiry Forms
• Quotation Requests
• Email Communication
• Phone Calls
• Cookies
• Website Analytics
• Online Orders
• Customer Support Interactions

How We Use Your Information

The information collected may be used to:

• Respond to your enquiries
• Process furniture orders
• Deliver purchased products
• Provide quotations
• Verify customer identity
• Improve customer service
• Personalize your shopping experience
• Send order confirmations
• Share shipping updates
• Provide warranty support
• Improve our website functionality
• Conduct customer satisfaction surveys
• Send promotional offers (only with your consent)
• Prevent fraud and unauthorized activities
• Comply with legal and regulatory obligations

Payment Information

Payments made through our website are processed via secure third-party payment gateways.

Sweven Furniture does not store your complete debit card, credit card, CVV, UPI PIN, or online banking credentials on its servers.

All payment transactions are encrypted using industry-standard security protocols.

Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

However, your information may be shared with trusted third parties where necessary, including:

• Delivery and Logistics Partners
• Payment Gateway Providers
• Website Hosting Providers
• IT Support Partners
• Marketing Service Providers
• Government Authorities (where legally required)

All third parties are required to maintain the confidentiality of your information.

Cookies

Our website uses cookies to enhance your browsing experience.

Cookies help us:

• Remember user preferences
• Maintain shopping cart sessions
• Improve website speed
• Analyze visitor behaviour
• Provide personalized content
• Improve website performance

Most browsers automatically accept cookies. You may disable cookies through your browser settings; however, doing so may affect certain website features.

Data Security

We implement appropriate administrative, technical, and physical security measures to protect your information against:

• Unauthorized Access
• Data Theft
• Misuse
• Modification
• Disclosure
• Loss

Although we follow industry-standard practices, no online platform can guarantee complete security.

Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send:

• Product Launches
• New Collections
• Exclusive Offers
• Furniture Trends
• Company Updates
• Festival Discounts

You may unsubscribe at any time using the unsubscribe option available in our emails or by contacting us directly.

Third-Party Websites

Our website may contain links to third-party websites.

Sweven Furniture is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites before providing any personal information.

Children’s Privacy

Our website is intended for users who are at least 18 years of age.

We do not knowingly collect personal information from children. If such information is discovered, it will be removed promptly.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil your orders
• Provide customer support
• Maintain warranty records
• Meet legal and tax obligations
• Resolve disputes

Once the information is no longer required, it is securely deleted or anonymized.

Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications
• Request a copy of your personal information
• Object to certain processing activities

Requests can be submitted using the contact details provided below.

Business Transfers

If Sweven Furniture undergoes a merger, acquisition, restructuring, or sale of business assets, customer information may be transferred to the new entity, subject to this Privacy Policy.

Disclaimer

While we employ commercially reasonable measures to safeguard your personal information, internet-based communications cannot be guaranteed to be completely secure.

Sweven Furniture shall not be held liable for any unauthorized access, cyberattack, data breach, or technical failure beyond our reasonable control.

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of Jodhpur, Rajasthan, India.

Changes to this Privacy Policy

Sweven Furniture reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page along with the updated Effective Date. Continued use of the website after such changes constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Sweven Furniture

Website: https://swevenfurniture.com

Email: sales@swevenfurniture.com

Phone: +91 9257862621

Address: D-192-193, RIICO Industrial Area, Boranada, Jodhpur, Rajasthan – 342012, India